Accessibility statement for Surrey Music Hub.

This accessibility statement applies to

This website is run by Surrey Arts, part of Surrey County Council. We are committed to providing an accessible website that is easy to use by anyone, whatever their age, background, access device or level of ability/disability.

For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

We have designed this website with features that make it easier to use by everyone, including those with visual, auditory, physical, speech, cognitive, or neurological disabilities. We aim to reach the level “AA” of the Web Content Accessibility Guidelines (WCAG). These are the international standard for accessible websites and content.

How accessible is this website?

We know some parts of this website are not fully accessible and these include:

  • most older PDF and Word documents are not fully accessible to screen reader software
  • Some buttons, links and inline frames are missing text alternative
  • Some container elements are empty
  • Some form fields are missing a label
  • Some element ID’s are not unique
  • Colour contrast does not meet the minimum requirement.

We are currently looking at ways to improve this site.

We will continue to work to ensure that all of our website functions work well when used with access devices such as screen readers, braille readers, smart phones and other devices. View the list of supported Internet browsers.

Reporting accessibility problems with this website

Whilst all aspects of this website have been carefully designed to comply with international accessibility guidelines, there are many companies and people that maintain pages on the website, so there may be some elements that do not conform to all the guidelines. If you have any problems accessing our website or part of it, then please contact Web and Digital Services.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Surrey County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Colour contrasts for some non-crucial links are insufficient.
This fails WCAG 2.1 AA success criterion 1.4.3

Some iFrames are missing titles, mainly social media feed widgets.
This fails WCAG 2.1 AA success criterion 4.1.2

Some element IDs are not unique.
This fails WCAG 2.1: Understanding Success Criterion 4.1.1: Parsing.

Some text areas have no descriptions
This fails WCAG 2.1 AA success criterion 1.3.1, 3.3.2 and 4.1.2.

Some link text is used for multiple different destinations.
This fails WCAG 2.1 AA success criterion 2.4.4.

Some image links are missing alternative text.
This fails WCAG 2.1 AA success criterion 2.4.4.

Disproportionate burden

Disproportionate burden does not apply to this website.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and Word documents do not meet accessibility standards – for example, they may not be structured so they’re accessible to a screen reader. This does not meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and Word documents are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as Word documents. By September 2020, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations do not require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services.

Any new PDFs or Word documents we publish will meet accessibility standards.

How we tested this website

We are currently undertaking an accessibility review combining a manual test of a sample of pages, as well as using SiteImprove Accessibility Checker for automated testing of the full website.

What we’re doing to improve accessibility

We are continuing to review how we develop the site, to make sure that any new functionality is accessible.

This statement was last updated on 12 October 2023